IT Service Desk Analyst - Level 2

KPMG is one of the most trusted and respected global professional services firms. At KPMG, we believe in fuelling prosperity for all New Zealanders. This purpose drives everything we do, from our client work to internal practises, all guided by our shared values of Integrity, Courage, Excellence, Together, for Better.
The KPMG IT Group delivers and supports information systems to help build the future at KPMG through the innovative use of technology.

The Opportunity:

As an IT Service Desk Analyst (Level 2), you’ll play a key role in keeping our business running smoothly by delivering advanced technical support and outstanding customer service. You’ll take ownership of complex issues, ensuring they are resolved quickly and effectively to minimise disruption and keep our users productive.

In this role, you’ll also be a trusted escalation point for our Level 1 Service Desk Analysts, sharing your expertise to guide troubleshooting, build team capability,...