It Service Desk Engineer (Zacatecas)

IT Service Desk EngineerLocation: Zacatecas, MX (Onsite / Plant‐Based)Vacancy Type: Existing Position – Full TimeOn‐Call: Required (rotation)ResponsibilitiesProvide first‐ and second‐level support for hardware, software, and network issues across the region.Maintain accurate IT asset records, configurations, and inventory in the CMDB.Monitor system alerts and create incident tickets in a timely manner.Manage and audit SharePoint access.Utilize Service Desk tools to manage Problem Management and KPI reporting.Perform root cause analysis to reduce recurring incidents.Create and maintain patch management and backup completion reports.Collaborate with corporate IT teams on infrastructure projects and system rollouts.Ensure compliance with cybersecurity policies, standards, and procedures.Provide technical guidance and training to end‐users.Participate in on‐call rotation and provide after‐hours support as required.Perform other duties as assigned.QualificationsAssociate degree in Inform...