IT Service Desk L1 (Dubai)

We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best so we are always in search of the best people to join our ever-growing talented team.

Responsibilities

• Receiving and resolving user requests within the scope of IT support.
• Preparing user equipment and performing diagnostics before sending devices for repair.
• Creating and maintaining up-to-date user instructions and documentation.
• Managing access to internal services and applications.
• Administering the corporate messaging and email systems.
• Maintaining accurate IT asset inventory records and ensuring proper documentation.
• Assisting with device management and troubleshooting.
• Supporting the setup maintenance and enhancement of audio‑visual syst...