IT Service Desk L3

Description
Description:
Will need additional Technicians one to be within 30Min drive to Forest Park and another to Locust Grove, GA
Mon – Fri, 8:00am to 4:30pm **Candidate needs to be flexible as shift will vary to align with production schedule.**
Maintain and troubleshoot end-user equipment including PCs, printers, RF devices, and scanners within a warehouse environment and ensures all IT Systems are operating as required.
ESSENTIAL DUTIES AND RESPONSIBILITIES To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. These are the most significant job duties performed; other responsibilities or assignments not specifically mentioned may also be assigned
25% Identify, triage, prioritize and resolve Level 2 & 3 Incidents within our Service Level Agreement, which includesresponding to high priority outages outside of normal business hours.
25% Perform installation, upgrades, maintenance, basic troubleshooting and r...