IT Service Desk Manager

Overview Post Title: IT Service Desk Manager Post Status: Permanent Department: ICT Location: Beaumont Hospital & Affiliated Sites, Beaumont, Dublin 9, Ireland. Reports to: Infrastructure & Operations Manager Salary: Appointment will be made on Grade VII Salary Scale (€61,219 - €79,583) at a point in line with Government pay policy Hours of work: Full Time 35 Hours per Week Closing Date: 12 Noon on Wednesday 8th July, 2026 Please note the hospital reserves the right to close the competition early should a substantial number of applications be received. Job Summary: This position is responsible for leading the delivery of services by the IT Service Desk, managing the IT service desk staff, and administering the IT service desk software application. This includes the responsibility of supervising all procedures related to the identification, prioritisation, and resolution of end user incident and service requests, including the monitoring, tracking, and coordination of Service Desk funct...