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IT Service Desk & Monitoring Support Executive at Sybyl Limited

Confidential

Kenya, Kenya, Kenya Full-Time June 28, 2026
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Opportunity Description

Job Description

Sybyl, with over 25 years experience, offers unique capabilities and solutions in the domain of Enterprise IT systems. Our business objective is to provide strategic implementation and operational solutions for enterprise clients.


IT Service Desk & Monitoring Support Executive

  • Provide 24/7 onsite Level One IT support.

  • Monitor ATM uptime and downtime via Vynamic View, SolarWinds, and I&M Monitor.

  • Track and review ATM last transactions and CustomerOne transactions.

  • Coordinate with Level 1 support engineers and ATM custodians.

  • Communicate with custodians on clearing errors and ensuring timely ATM cash loads.

  • Participate in preventive maintenance (PM) coordination.

  • Prepare and generate reports (Daily, Weekly, and Monthly).

  • Log and resolve issues through the ATM Service Desk.

  • Provide ATM images to Security and Customer Servic...
    • Full-Time Other-General

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    Opportunity Details

    Location Kenya, Kenya
    Country Kenya
    Type Full-Time
    Category Other-General
    Posted June 28, 2026
    Deadline August 07, 2026

    About Confidential

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    Confidential

    Kenya, Kenya

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