IT Service Desk Specialist

Job Description

We are looking for an IT Service Desk Specialist to focus on supporting our colleagues in LEGO Manufacturing Vietnam factory.

If you are a motivated and curious problem solver with a passion for technology, a confident independent operator and a keen eye on nurturing relationships with colleagues and Factory Operations Team members at all levels delivering the best possible service!  

* Internal Job Title: Associate Tech Service Specialist

Core Responsibilities

• Drive end-user satisfaction by receiving, managing, prioritizing, escalating, closing and communicating about tickets from colleagues and vendors  

• Ensure a swift and efficient resolution of issues by proficiently and consistently resolving issues for all supported solutions and quickly assigning/escalating more complex issues to product teams

• Provide high quality self-s...