IT Service Desk Specialist

The Opportunity Reporting to the Supervisor, the Helpdesk Support Specialist will be responsible for timely and efficient completion of helpdesk tickets providing support to a wide variety of hardware and software requests.

How you will contribute

Providing in person and over the phone support to on site and remote employees

Supporting computer hardware, laptop, mobile devices, telephone, printers, copiers, faxes

Supporting Windows10 and 11, Microsoft Office, Internet Explorer, NTFS file system permissions and in-house applications.

Timely account creation, and set up of new hires

Creating and updating technical documentation

Administer and maintain Print server and Print tracking software

Work with the network administration team, development teams and to help implement new technology

Call Center support

Adhere to policies/procedures to ensure AML requirements are met, when applicable

Th...