IT Service Desk Team Leader

Location: Walsall, West Midlands

Contract: Full Time, Permanent, 37 hours per week

Interview Date: 29th June 2026 (Teams) and from 6th July 2026 (In-Person)

At whg, we’re transforming the way we deliver digital services to support our colleagues and customers. We’re looking for an experienced and people-focused IT Service Desk Team Leader to lead our frontline IT support team and help shape an exceptional service experience across the organisation.

As our IT Service Desk Team Leader, you’ll be responsible for delivering high-quality technical support to colleagues across whg and multiple sites. Leading a team of IT Technicians, you’ll provide hands‑on support, guidance and direction, ensuring an outstanding service is delivered in line with established ITIL‑aligned processes.

Responsibilities

• Leading, motivating and developing a team of IT Technicians to deliver a responsive and customer‑focused servi...