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IT Service Desk Technician II

Carlisle Interconnect Technologies

Cerritos, California, United States FullTime June 07, 2026
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Opportunity Description

Job Description

SUMMARY

The IT Service Desk Technician I is the first point of contact for customers seeking technical assistance. Whether over the phone or via email, they provide essential support to end-users, ensuring their satisfaction and efficient technology operation. This role involves diagnosing and resolving basic to moderate technical issues, maintaining accurate records, and collaborating with internal teams to improve procedures.

ESSENTIAL JOB FUNCTIONS

  • Receive, prioritize, and respond to Service Desk requests by established service-level agreements (SLAs).
  • Manage user and device event tracking through the global ticketing system.
  • Resolves issues with computer hardware, software, mobile devices, printers, and other technology tools via phone or email.
  • Perform remote troubleshooting using diagnostic techniques and relevant questions.
  • Walk customers through problem-solving pro...
    • FullTime Computer Occupations

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    Opportunity Details

    Location Cerritos, California
    Country United States
    Type FullTime
    Category Computer Occupations
    Posted June 07, 2026
    Deadline July 17, 2026

    About Carlisle Interconnect Technologies

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    Carlisle Interconnect Technologies

    Cerritos, United States

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