IT SERVICE DESK TECHNICIAN

SUMMARY:
•    Provide 1st and 2nd level technical support to internal stakeholders and customers experiencing hardware, software, audiovisual (AV), and network-related issues. •    Troubleshoot and resolve technical problems experienced by end-users on PCs, laptops, and mobile devices by identifying root causes, analysing issues, and imple... POSITION INFO:
•    Provide 1st and 2nd level technical support to internal stakeholders and customers experiencing hardware, software, audiovisual (AV), and network-related issues. •    Troubleshoot and resolve technical problems experienced by end-users on PCs, laptops, and mobile devices by identifying root causes, analysing issues, and implementing effective solutions. •    Install, configure, maintain, and support computer hardware, software applications, and IT equipment to ensure optimal system performance and user productivity. •    Develop and implement appropriate solutions for comp...