IT Service Engineer, Kuala Lumpur (MY)

Responsibilities

• Together with the team, ensure daily operations of the global AV Multimedia service.
• As required, provide remote or hands‑on dedicated AV support for high‑profile business meetings and large‑scale local or global live events.
• Ensure integrated AV systems are operated in accordance with system specifications and rigidly adhere to the maintenance schedule.
• Work closely with internal engineering teams and external partners to develop, test, implement and install the future roadmap of meeting room technologies in line with evolving ways of working.
• Coordinate the implementation of new meeting room technologies for new or changing office locations and handle respective decommissioning tasks for office closures, changes and moves.
• Take ownership of incidents and escalations for our services, ensuring coordination of resolution parties, transparent communication to stakeholders and mitigation of future re...