IT Service Management Process Owner Sr

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region. Our award‑winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce. Our brand promise – Makes Work Life Better™ – reflects our commitment to employees, customers, partners and communities globally.

About the Opportunity

We are seeking an IT Service Level Management Process Owner to establish and continuously improve Service Level Management (SLM) across our services environment. This role will define and standardize our IT services, build a scalable SLA/OLA framework, and run ongoing governance and continual improvement—leveraging ServiceNow as the system of record for service definitions, service performance reporting,...