IT Service Management, Senior Leadership

Our client is a well-established organisation operating within a complex, enterprise-scale technology environment, supporting critical business operations across multiple functions. They are seeking an experienced IT Service Management professional to drive service excellence, governance, and continuous improvement across their IT landscape, while aligning service delivery with business objectives and industry best practices.
Responsibilities This position is responsible for shaping and leading IT Service Management initiatives, with a strong focus on operational effectiveness, stakeholder engagement, and service maturity. The role oversees service desk and service management operations, ensures robust configuration and service performance management, and champions the effective use of the ServiceNow platform. Acting as a key bridge between IT teams and business stakeholders, the role plays a pivotal part in enhancing service reliability, transparency, and customer experience throug...