It service manager

Job Title: IT Service Manager Location: Midrand, Gauteng (hybrid as applicable) Duration: 12 months Job Summary The IT Service Manager is a key leadership role responsible for the end-to-end planning, delivery, performance, and continual improvement of IT services across the organisation. This position ensures that IT services are reliable, efficient, secure, and fully aligned with business objectives and user needs. Working closely with technical teams, business stakeholders, and external vendors, the IT Service Manager drives operational excellence, manages service levels (SLAs/OLAs), oversees incident/problem/change processes, and fosters a customer‑centric IT culture. The role has a strong emphasis on service strategy, operations, and continuous improvement. This is a strategic and hands‑on position that bridges technology and business, ensuring high availability, minimal downtime, and optimal value from IT investments. Key Responsibilities Service Strategy & Delivery Develop, impl...