IT Service Manager

SUMMARY:
IT Service Manager

POSITION INFO:
Role: IT Service Manager Category: Information Technology Location: Midrand Salary: R750 000 - R850 000 per annum Our client, a growing financial services organization, is seeking an experienced IT Service Manager to lead their IT Service Management team. In this role, you will be responsible for designing, implementing, and continuously improving ITIL-aligned processes to ensure the seamless delivery of IT services across the business. Supporting both on-premises and cloud-based environments, you will manage service frameworks, oversee critical incident and change processes, and coordinate desktop and AV support through outsourced partners. Key Responsibilities: Service Framework & Strategy: Design and implement ITIL-based processes, develop the IT Service Catalogue, and define/report on SLAs and OLAs. Incident & Problem Management: Oversee user access provisioning, manage incident triage/escalations, a...