IT Service & Operations

IT Service & Operations is responsible for ensuring the effective delivery, management, and continuous improvement of IT services to meet organizational needs and objectives. This role focuses on aligning IT service delivery with business requirements, managing service teams, maintaining high customer satisfaction, and driving operational excellence.

Responsibilities

• Coordinate and manage daily IT service operations to ensure services run effectively and meet agreed SLA targets.
• Monitor service performance, operational activities, and issue resolution progress.
• Handle coordination, analysis, escalation, and follow-up for Incident, Problem, and Change Management processes.
• Support ITSM operational activities based on ITIL best practices and governance standards.
• Prepare and present operational reports, SLA achievement reports, and service review documentation.
• Collaborate with internal teams...