It service support and delivery manager

Your mission:

The IT Service Support and Delivery Manager will support the internal users (Epson employees) to ensure that IT assets (Hardware / Software) are used effectively and appropriately to add value to the internal users fit for their business activities. The role will also play a key part in supporting the Head of IT with facilitating the IT Idea and Demand Management process.

This position is an individual contributor within the CISMETA regional IT team, with no people management responsibilities.

What you will do: IT Service Support: Provide first and second-level technical support to end-users, addressing hardware, software, and network issues promptly and effectively. Troubleshoot and resolve IT incidents and service requests within agreed service level agreements (SLAs). Utilize ticketing systems to log, track, and document all support activities and resolutions. Collaborate with other IT teams to escalate and resolve complex technical issues. Maintain k...