IT Services Support Lead

Role

First class End User Computing support with elements of Infrastructure skills across global sites

Responsibilities

• Develop and interweave best practices throughout all services
• Take ownership for End User issues, queries and requests
• Deploy and support desktops, laptops, printers, iPhones, iPads, VOIP phone and any other authorized peripherals
• Document all services, processes and best practices
• Manage vendors who provide supporting services
• Purchase, installation, configuration and support of all related hardware
• Configuration and maintenance of virtual infrastructure
• Manage retention policies and user data recovery
• Manage quotes, invoices and purchase orders

Requirements

Required Technology Experience:

• Windows 11, macOS
• Microsoft 365 / Azure / Entra
• Apple iPhone / iPad / Apple TV
• AV Equipment ...