IT Site Support Manager

Overview The IT Site Support Manager is responsible for leading and developing the IT Site Support Team, delivering a high-quality end-user experience, and ensuring the effective application of ITIL best practices. This role plays a critical part in standardizing IT support operations, optimizing costs, and ensuring compliance with corporate IT and security standards. The manager will collaborate closely with global IT teams, vendors, and business stakeholders, supporting enterprise initiatives and ensuring consistent, efficient, and secure IT support services across the site. Key Responsibilities Team Leadership & Performance Management Lead, coach, and manage the IT Site Support team to ensure individual and team performance expectations are consistently met. Conduct regular performance reviews, provide constructive feedback, and support skills development and career growth. Ensure adequate staffing, workload distribution, and coverage to meet business needs. End-User Experience & Se...