IT Solutions Analyst at McMillan

Join McMillan's Toronto office as an IT Solutions Analyst, where you'll enhance staff support and technical systems. Your role focuses on resolving technical issues and ensuring positive user experiences.
As an important member of the firm’s IT team, you will provide Level 1 and 2 support, enhancing staff satisfaction with the firm’s business applications. Reporting to the Manager of Technical Service Desk, you will address service requests via phone, email, and in-person interactions. Your passion for technical support and effective communication will be vital in meeting the firm’s expectations and values.
Key Responsibilities:
• Provide technical assistance for computer systems and mobile devices
• Monitor service desk queues and respond to requests promptly
• Document requests thoroughly using Service Now
• Collaborate with IT Service Owners on troubleshooting
• Maintain the IT Knowledge Base with problems and solutions
Requirements:
• IT Diploma with thre...