IT Specialist (End User Support)

START DATE

: A.S.A.P

Job Purpose:
To provide first-line technical support to end users by diagnosing, troubleshooting, and resolving hardware, software, network, printer, email, and system-related issues. The role ensures that users can work efficiently with minimal disruption and that support requests are handled in a professional and timely manner.

REQUIREMENTS: 
Key Responsibilities:

Provide first-line support to users for desktops, laptops, printers, mobile devices, email, and standard business applications.

Log, track, and manage support requests through the helpdesk or ticketing system.

Diagnose and resolve technical issues remotely and on-site.

Escalate unresolved or complex issues to second-line support, vendors, or system administrators where necessary.

Install, configure, and maintain computer hardware, software, and peripheral devices.

Set up...