IT Support Analyst

The Role

We are seeking a motivated IT Support Analyst to join our Internal technology team. This is an excellent opportunity for a capable IT professional who enjoys solving complex technical issues, improving systems, and supporting a diverse national business.

You will be responsible for supporting and improving business-critical systems, ensuring users receive efficient and effective technical assistance, and contributing to the delivery of secure and scalable IT solutions.

 Key Responsibilities:

• Provide Level 2 technical support and manage escalations raised by our helpdesk team
• Act as the key escalation point for complex hardware, software, systems, and network issues
• Deliver timely troubleshooting and resolution to minimise disruption to business operations
• Support users across multiple offices and project sites, primarily via remote assistance with regular on-site support at a key...