Opportunity Description
Job Summary:
In addition to the responsibilities listed below, this position is responsible for answering the Service Desk technical support line in a fast paced, dynamic environment and performing initial troubleshooting on client/server, networking, hardware/software, desktop devices, and end-user applications. This includes logging calls in the incident tracking system, accurately documenting and verifying all client information provided, and troubleshooting steps and activities performed.
Some of the unique challenges this position will face include
meeting the defined KPI targets as call volume increases.
Essential Responsibilities:
+ Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; following procedures and policies, and applying data and resources to support projects or initiatives; collaborating with others, often cross-functionally, to solve business problems; supporting the completio...
In addition to the responsibilities listed below, this position is responsible for answering the Service Desk technical support line in a fast paced, dynamic environment and performing initial troubleshooting on client/server, networking, hardware/software, desktop devices, and end-user applications. This includes logging calls in the incident tracking system, accurately documenting and verifying all client information provided, and troubleshooting steps and activities performed.
Some of the unique challenges this position will face include
meeting the defined KPI targets as call volume increases.
Essential Responsibilities:
+ Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; following procedures and policies, and applying data and resources to support projects or initiatives; collaborating with others, often cross-functionally, to solve business problems; supporting the completio...
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