Opportunity Description
Endpoint Support
- Manage, install, configure, maintain, and troubleshoot desktops, laptops, printers, scanners, and other IT peripherals.
- Perform operating system installations, software deployments, upgrades, and patch management.
- Diagnose and resolve hardware and software issues for end users.
- Maintain inventory and asset records of IT equipment and accessories.
- Coordinate warranty claims and vendor support for faulty hardware.
- Provide first‑level technical support for business applications and IT services.
- Respond to user incidents and service requests via ticketing systems, email, phone, or in‑person support.
- Escalate unresolved technical issues to higher‑level support teams when necessary.
- Ensure timely closure of support tickets in accordance with SLA requirements.
- Assist users with password resets, account access, and basic system con...
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