IT Support Engineer

Overview

We are looking for an IT Support Engineer to join our team, ensuring the smooth running of our IT systems and providing excellent customer service. This is an exciting opportunity for someone looking to apply their technical expertise in a dynamic and engaging environment. You will play a key role in resolving IT issues, maintaining positive relationships with users, and supporting daily IT operations across the Museum and Gardens.

Pay range

This range is provided by Horniman Museum and Gardens. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Key Responsibilities

• Respond to IT technical support tickets and troubleshoot hardware, software, and network issues.
• Set up and maintain new and existing devices, including desktops, laptops, and network equipment.
• Assist in improving IT processes and support cybersecurity measures.
• Manage user accounts, permi...