IT Support - Enterprise Monitoring (Arabic Speaker)

JOB PURPOSE: Support the installation, configuration and monitoring of all IT applications, systems and databases.

Core Responsibilities

• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application uptime, and verifying completion of scheduled jobs such as backups and DR replication.
• Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled.
• Provide level‑1 support per request from various teams and entities.
• Investigate and troubleshoot issues.
• Monitor the performance and capacity of IT systems, applications and datacenter components.
• Conduct core banking end‑of‑day activities and execute relevant reports.
• Respond to IT, datacenter, DB alerts and hardware...