Opportunity Description
Overview
As an IT Support specialist, you will be a key member of our Global Desktop Support team, offering prompt and effective technical assistance to users across various offices. Your role will involve both on-site and remote support, troubleshooting a range of issues, and collaborating with external vendors to maintain our IT infrastructure.
Responsibilities
- Provide fast and efficient technical support to front, middle, and back office users.
- Offer support via phone, email, and IT ticketing system.
- Handle level 1 and 2 IT support, both in-person and remotely.
- Diagnose and resolve hardware, software, and user profile issues on Windows 11.
- Install, configure, update, and troubleshoot authorized workstations and peripherals.
- Manage identities, groups, and devices via AD and Microsoft Entra ID.
- Support Microsoft 365 applications: Outlook, Teams, OneDrive, and SharePoint.
- Troubleshoot bas...