IT Support (Hebrew Speaker)

Hiring – Service Desk Analyst (Hebrew Speaker)

Eligibility:

• Experience in IT Support or Customer Support
• Hebrew language proficiency required

Job Responsibilities:

• Provide Level 1 remote desktop support and perform support activities based on SOPs.
• Escalate and route issues to internal Level 2 and Level 3 IT support teams.
• Diagnose and resolve hardware, software, and network issues via phone, email, and chat.
• Coordinate with vendors and internal support teams for issue resolution.
• Manage user account provisioning and administration.
• Troubleshoot user issues through problem identification, analysis, resolution, and follow-up.
• Support installation, evaluation, and setup of PC-based software applications.
• Identify, evaluate, and prioritize customer issues and complaints.
• Deliver limited user training and prepare training documentation wher...