IT Support Manager - Drive Service Delivery£82k - Reputable Not for ProfitAbout Our Client
This organisation operates within the healthcare industry and is a well-established, medium-sized Not for Profit. They are dedicated to advancing healthcare solutions and rely on robust IT systems to support their mission.
Job Description
Define strategy, processes and tooling for IT operationsLead, coach and develop a multi-skilled technology teamManage operational technology budgetsGovern and optimise supplier and SaaS vendor relationshipsDrive IT service operations maturity and performance improvementsEvolve ITSM capabilities, tooling and service modelOversee helpdesk, end-user services, and incident/problem resolutionDeliver a secure, resilient digital workplace platform across all servicesManage enterprise SaaS application services and ensure compliance ...