Opportunity Description
Umanova is a Swiss professional services company with an innovative and future oriented approach to consulting providing outstanding conditions.
For our international customer in Geneva we are looking to hire few experienced IT Support Specialists.
Key Deliverables:
In line with the organization's objectives and business needs, provide functional and technical support in the Workplace Services area
Core Responsibilities:
* Involved in Incident, Problem and Service Request Management.
* Provide physical IMAC support for multiple hardware.
* Log requestor incidents received by phone, email or other communication channel
* Provide workarounds and solutions based on Service Level Objectives.
* In the case of Problem Management, report/escalate issues to the Service Desk Coordinator/Manager.
* Propose or recommend IM&T Services modifications to the Service Desk manager/coordinator to reduce user impact.
* Participate to IM&T Service testing, deployment and s...
For our international customer in Geneva we are looking to hire few experienced IT Support Specialists.
Key Deliverables:
In line with the organization's objectives and business needs, provide functional and technical support in the Workplace Services area
Core Responsibilities:
* Involved in Incident, Problem and Service Request Management.
* Provide physical IMAC support for multiple hardware.
* Log requestor incidents received by phone, email or other communication channel
* Provide workarounds and solutions based on Service Level Objectives.
* In the case of Problem Management, report/escalate issues to the Service Desk Coordinator/Manager.
* Propose or recommend IM&T Services modifications to the Service Desk manager/coordinator to reduce user impact.
* Participate to IM&T Service testing, deployment and s...
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