IT Support Specialist

• International environement
• M365 and workstation

About Our Client

Our client is located in Geneva

Job Description

• Provide Level 1 and Level 2 support for end users (workstations, accounts, Microsoft 365, and productivity tools)
• Troubleshoot and resolve hardware and software issues in a timely manner
• Prepare and configure devices (Windows and macOS) for new hires
• Manage onboarding and offboarding processes (accounts, access rights, equipment)
• Perform basic network troubleshooting
• Maintain and track IT inventory (laptops, mobile devices, accessories)
• Contribute to ongoing IT projects
• Ensure endpoint compliance with security standards (updates, antivirus, policies)
• Follow established IT procedures and checklists
• Manage user access rights in line with approval workflows
• Deliver clear, friendly, and user-focused support ac...