IT Support Specialist, Information & Communications Technology

IT Support Specialist, Information & Communications Technology Primary Purpose To provide campus wide technology and audio-visual (AV) support to faculty, staff and students. The successful candidate will guide and support clients in the effective use of technology encompassing audio-visual, multimedia equipment, endpoints and services. This requires proactive service as well as being able to review information about a user issue to prioritize and determine the best way to resolve the problem effectively, and escalating incidents if necessary to resolve issues quickly and appropriately. The Technology Support Specialist applies strong customer service and communication skills to deliver verbal and written information to assist technical and non-technical users and works collaboratively with stakeholders and team members from across campus to provide a high level of consistent customer service.

Nature of Work This position is actively involved in supporting technology used in a...