Opportunity Description
Job Description
Insight Global is seeking a Technical Support Specialist to maintain and support various applications for a client of ours in Jeffersonville, IN, to provide the programs necessary to meet user and client needs.
You will be responsible for handling user requests and problems as reported via the remote Help Desk Team, maintaining the integrity and security of the applications, and providing excellent customer service to internal customers. Provides primary hardware installation, setup, and testing of all desktop and laptop systems including board meeting network configuration.
Major Responsibilities
• Help Desk support.
• Tracking of help desk tickets utilizing the Information System’s tracking software.
• Respond to security issues and virus and other malware notifications and attacks.
• Printer and print server management
• Document all application and infrastructure changes to change management system.
• Basic Windows active dire...
Insight Global is seeking a Technical Support Specialist to maintain and support various applications for a client of ours in Jeffersonville, IN, to provide the programs necessary to meet user and client needs.
You will be responsible for handling user requests and problems as reported via the remote Help Desk Team, maintaining the integrity and security of the applications, and providing excellent customer service to internal customers. Provides primary hardware installation, setup, and testing of all desktop and laptop systems including board meeting network configuration.
Major Responsibilities
• Help Desk support.
• Tracking of help desk tickets utilizing the Information System’s tracking software.
• Respond to security issues and virus and other malware notifications and attacks.
• Printer and print server management
• Document all application and infrastructure changes to change management system.
• Basic Windows active dire...
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