IT Support Specialist_Lugano

Skills Skills Troubleshooting , Problem Solving , Help desk & ticketing systems , Windows & macOS support, Networking skills, CCNA Level knowledge, Rack and stack hardware

Description

BCIC Swiss GmbH | Best Connect International Company is looking for a (Dispatch, on-site) IT Support Specialist in Switzerland

Responsibilities

• Provide first- or second-level contact and problem resolution for customer issues.
• Work with third-party vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support, and troubleshoot Windows OS , Microsoft Office & Cisco Jabber authorized .
• Should have basic knowledge of the Mac operating system to support Apple PC users.
• Install, upgrade, support, and troubleshoot printers and computer hardware.
• Performs remedial repairs on desktops, l...