IT Support Specialist: VoIP, CRM & Network Security

Key Responsibilities

• Provide hands-on IT support to employees in Cape Town office (hardware, software, network troubleshooting).
• Install, configure and maintain VoIP systems (e.g., 3CX, Asterisk)
• Administer and support CRM platforms, ensuring system performance and access management.
• Monitor and maintain firewalls and network infrastructure to uphold security and compliance.
• Maintain and troubleshoot workstations, printers and network-connected devices.
• Handle software installations, upgrades, and ensure all systems run efficiently.
• Document IT processes, configurations, incident resolutions and create user-friendly technical guides.
• Collaborate with external vendors and service providers when needed.

• Bachelor’s or Master’s degree in Computer Science, Information Technology, Network Engineering, or a related field. <...