IT Support Technician

We are seeking a dedicated IT Service Delivery Specialist to support operational excellence across our global team. This role reports to the IT Service Delivery Team Leader and is based in Banbury, UK.

Role Principles

• Act with integrity and uphold the highest ethical standards.
• Drive innovation and continuous improvement.
• Collaborate inclusively to achieve shared goals.
• Maintain a customer‑focused approach and champion sustainability.

Key Responsibilities

• Deliver high‑quality IT support and services, meeting SLAs and performance targets.
• Manage day‑to‑day service operations; handle incidents, requests, and changes with clear communication, prioritisation and timely escalation.
• Provide 1st‑ and 2nd‑line technical support to a global user base, following defined service levels, policies, and procedures.
• Assist 3rd‑line support where appropriate, including triage, diag...