Job Description
Summary:
Provide internal employee support and technical assistance on company-supported computer hardware, software, and systems.
Responsibilities:
Provide technical support for company’s computer environment and corporate network, including supported hardware, Microsoft Office Suite, and other business applications and peripheral devices. Utilize IT ticketing system to respond to requests for technical assistance and log all IT support interactions. Responsible for opening and closing service requests; manage classification of requests; assigning and tracking of requests, and completion of requests. Provide support and maintenance for in-house computer systems, including carrying out diagnosis, upgrade, repairs, maintenance, and installation of all equipment and hardware devices, as well as ensuring top performance of computer systems. Offer outstanding c...