IT Support Technician

Description We are looking for an IT Support Technician to support retail technology operations in Bolingbrook, Illinois. This Long-term Contract position is ideal for someone who enjoys hands-on hardware work, organized tracking, and day-to-day coordination with store teams, field technicians, and internal support groups. The role focuses on preparing, shipping, and supporting a range of store technology while helping maintain accurate records of assets, service activity, and device rollouts.

Responsibilities:
• Prepare and configure technology equipment for use in retail locations, ensuring devices are ready for deployment.
• Package and send replacement hardware to stores and field technicians in a timely and accurate manner.
• Maintain organized records for inventory, service requests, and deployment activity using Excel and ServiceNow.
• Provide setup and basic troubleshooting support for retail devices and related hardware issues.
• Support store technolog...