IT Support Technician

About the Role (On-site in our London Office)

The IT Support Technician role will provide on‑site and remote technical support to our employees at Avalere Health. The ideal candidate has a strong desire to provide excellent customer service and will demonstrate an eagerness to learn and thrive in an evolving technical landscape. The role is primarily focused on providing technical support, with an emphasis on effectively managing employee expectations throughout the diagnosis, troubleshooting, and resolution of technical issues.

The ideal candidate must be adaptable to a dynamic, ever‑changing environment and demonstrate a positive, can‑do attitude. They must be detail‑oriented and a proactive communicator who takes initiative in driving solutions.

What You’ll Do

• Daily monitoring of assigned tickets and the incident management ticket queue
• Ownership of assigned tickets during the incident life cycle providing timely and informed...