Opportunity Description
Job Title
IT Support Technician (Contractor) – End User Computing
Responsibilities
- Provide onsite support to Authorized Users with operational and technical support and to meet specified SLAs
- Ensure that each Desktop Device is installed with the appropriate Desktop image
- Resolve incidents and problems associated with EUC equipment
- Perform reactive troubleshooting to identify potential incidents or problems, and attempt to eliminate them in the future
- Support Authorized Users connecting or attempting to connect to the corporate network and assist in the coordination and completion of accessing LAN, print, and file services; connection to WAN; and accessing appropriate LAN segments
- Provide repair and maintenance for mobile devices
- Install, upgrade and repair EUC equipment (desktops, laptops, monitors, and associated peripherals)
- Provide software break/fix services and replacement of non‑war...
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