IT Team Lead

Job Brief

Responsible for providing end users support such as troubleshooting PC/Notebook, configure software, troubleshoot applications software, asset management including deployment and refreshment, installing and configuring phone/tablets, printers, local area networks, wide area networks, any piece of computer related peripheral or software that end user would be using. IT engineer has to perform their daily tasks by providing a high level of customer service to the end user.

Job Responsibilities

• Assisting SDM with daily ITO service delivery coordination.
• Assisting ITO capability team as a contingency resource for ITO Resident Engineer backfills and ad-hoc project delivery.
• Provide level 1 support (assistance through phone call) and level 2 users support (onsite support by attending to end user physically or remotely) on the following:
• Assist IT to coordinate application and software releases (includes resource ...