IT Technical Support

Upskills provides expert financial software consulting for investment banks and leading financial institutions in Asia Pacific, Middle East, and Europe region. With a strong from Front to Back expertise of the cash and derivatives markets, coupled by an in-depth knowledge of financial markets technologies, we provide smart, business-wise and efficient solutions. As part of the service desk team, you will be responsible for providing support to our client' employees based in the their local office or remote. This involves responding to their inquiries via the ticketing system, phone or chat, diagnosing/analyzing problems, and providing workarounds. Our environment includes Hardware and Software, Windows OS, Office 365, VPN, mobile phones, video conferencing, Teams Telephony, ITIL processes, Stock management, printing solutions, Responsibilities: Install, configure, and upgrade windows operating systems and software installed on the end-users workstations. Install and replace hardware (...