Opportunity Description
Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!
Modivcare is looking for an experienced IT Telecommunications Engineer IV to join our team. This position is responsible for the design, development, integration, and support of advanced contact center solutions using Genesys Cloud (CX) technologies. This role combines deep technical expertise with strategic understanding of customer experience, ensuring scalable, reliable, and high-performing systems that align with organizational goals.
This role…
+ Configure and manage Genesys Cloud routing, queues, agent profiles, permissions, and reporting.
+ Provide support for the organization's CCaaS (Genesys Cloud CX) platform.
+ Expert experience with Genesys Cloud Architect, Genesys Cloud APIs, and Data Actions.
+ Familiarity with CI/CD pipelines with versio...
Modivcare is looking for an experienced IT Telecommunications Engineer IV to join our team. This position is responsible for the design, development, integration, and support of advanced contact center solutions using Genesys Cloud (CX) technologies. This role combines deep technical expertise with strategic understanding of customer experience, ensuring scalable, reliable, and high-performing systems that align with organizational goals.
This role…
+ Configure and manage Genesys Cloud routing, queues, agent profiles, permissions, and reporting.
+ Provide support for the organization's CCaaS (Genesys Cloud CX) platform.
+ Expert experience with Genesys Cloud Architect, Genesys Cloud APIs, and Data Actions.
+ Familiarity with CI/CD pipelines with versio...
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