Italian and English Customer Support Advisor (remote within Portugal only)

Key Responsibilities:

Customer Interaction: Handle incoming user requests via telephone, email, and chat. Log call details into case management systems and provide responses and resolutions within SLA to customers.

Customer Satisfaction: Aim for the highest Customer Satisfaction Survey scores by actively updating customers on status and resolution progress. Their happiness is our happiness.

Customer Service: Deliver high-caliber customer service for post-sales requests including delivery, warranties, and refunds.

Sales Support:

Provide inbound sales support and promote products to increase revenue while ensuring the highest level of customer satisfaction.

Sales Goals: Achieve sales goals set on a quarterly basis while providing an excellent customer experience.

Order Management: Log and follow up on orders or requests, capturing all required data elements in CRM as mandated by cli...