An Italian online financial services company, specializing in payment solutions for freelancers and SMEs, is looking for Customer Advisors to join its growing team in Athens.
🔧 Key Responsibilities
Handle incoming customer calls and emailsIdentify and assess customer needs to achieve high satisfaction levelsBuild sustainable relationships of trust through open and interactive communicationProvide accurate, valid, and complete information using the appropriate tools and methodsMeet individual and team customer service targets and case-handling quotasMaintain records of customer interactions, process customer accounts, and file documentationFollow communication procedures, guidelines, and company policies✅ Requirements
Native / near-native proficiency in Italian (native accent required)Good knowledge of MS OfficeStrong phone handling and active listening skillsCus...