IT&D Manager, End State Architecture & White Spaces

About the role

The IT&D Manager – End State White Spaces is a key discovery, analysis, and insight role within the Sales Simplification & Transformation agenda. The role is responsible for identifying and articulating true Sales white space opportunities between the current Sales technology landscape and the desired future Sales north star architecture. White spaces are identified through industry benchmarking and external best practice comparison, highlighting gaps not only in features, but across Sales workflows, process orchestration, data enablement, automation, and technology patterns. The focus is on identifying what is missing in the end-to-end Sales experience, rather than refining or optimising existing solutions. The role translates architectural intent and external benchmarks into clear capability gap statements and opportunity areas, ensuring that missing or under‑developed capabilities are surfaced early and framed objectively. It plays an important role in...