ITIL certified IT Manager

Introduction

A well-established company based in Cape Town is looking for a ITIL certified IT Manager to join their team.

Send your CV to hr5 (at) peopledimension (dot) co (dot) za.

Responsibilities & Duties:

• Monitor daily Backlog (Download from Compass) , Coordinate repair activities with technicians and report progress by COB every day.

• Manage technical escalations and Raise technical tickets with respective Vendor where required.

• Coordinate customer escalations with Vendor customer relationship team (CRT)

• Provide Daily/Weekly/Monthly reports and presentations based on Vendor requirement.

• Supervision of the customer support team to ensure compliance to performance targets (KPIs) and overall customer satisfaction.

• Development of staff to ensure skills levels match both current and future operational and customer requirements, including traini...