ITSM Configuration Management II Specialist

Job Description
Insight Global is seeking an ITSM Configuration Management II, either remote or local to Richmond, VA, to define, own, and mature ITIL‑based Configuration Management (CMS, CMDB, and CSDM) lifecycles within ServiceNow, leveraging ITIL expertise to lead and coordinate initiatives that develop or enhance services, processes, procedures, and standards. This role requires an associate’s degree and 3+ years of experience owning and governing Configuration Management (CMS/CMDB) process lifecycles, including CMDB and CSDM, with responsibility for service design, governance, reporting, metrics, and service improvement. The ideal candidate will have hands-on experience with ServiceNow or a similar ITSM platform, a strong understanding of CMDB data models, class hierarchies, and CI relationships across infrastructure and applications, and proven experience applying ITSM and ITIL practices across process analysis, design, implementation, operational support, and service improvem...