Java Production Support

The Support Engineer will be responsible for providing Level 2 and Level 3 application support for Eats, Driver, and POS systems. The role involves monitoring support queues, troubleshooting technical issues, performing root cause analysis (RCA), and ensuring timely resolution while maintaining a high level of customer satisfaction.

Key Responsibilities:

• Provide Level 2 & 3 application support by monitoring the application support queue and resolving issues in line with established SLAs and protocols.
• Respond to all support emails in a timely manner and ensure each issue is followed through to closure.
• Collaborate with project leaders and technical teams to create and maintain knowledge base documentation for supported applications, ensuring the latest versions are available to users.
• Identify opportunities for improvement in applications, processes, and business logic to redu...